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+86-19520609250
info@casechice.com
Ship From China Shenzhen
Frequently Asked Question!
Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to track your package on the carrier’s website (DHL, UPS, or DPD, depending on your location). If you haven’t received your tracking number, please check your spam folder or contact us at support@casechice.com for assistance.
Orders can be canceled within 24 hours of purchase, provided the order has not been processed or shipped. After this period, we are unable to modify or cancel orders. If you need to cancel or make changes to your order, please contact us as soon as possible at support@casechice.com.
We offer a 30-day return policy for most items. To initiate a return, please contact our customer service team at support@casechice.com with your order number and reason for the return. We will guide you through the process and provide return instructions.
Once shipped, your order will typically arrive within 10-18 days, depending on your location and the carrier used (DHL, UPS, or DPD). If your order is delayed or you’re experiencing issues with delivery, please reach out to us and we’ll assist you.
If you receive a damaged or defective item, please contact us within 7 days of receiving the order at support@casechice.com with a photo of the damage. We will either send you a replacement or issue a full refund, depending on your preference.
Yes! We offer international shipping to many countries. Shipping times and costs may vary depending on your location, and customs duties or taxes may apply. For more information, please contact us or check the shipping rates at checkout.