At Casechice, we are committed to getting your order to you as quickly and safely as possible. Please read the following shipping details to understand our process.
1. Order Processing Time
We aim to ship all orders within 1-5 business days from the time of purchase. Please note that processing times may vary depending on product availability, order volume, or special promotions.
2. Shipping Methods
We ship using reliable carriers, and the shipping method will depend on your location:
- DHL, UPS, or DPD: We partner with trusted carriers such as DHL, UPS, and DPD to ensure fast and secure delivery.
- The carrier used will be determined based on your country and the best available shipping option for your region.
3. Shipping Times
After your order has been shipped, you can expect to receive your package within 10-18 days. Shipping times may vary depending on your location, the carrier, and external factors such as customs clearance or local delivery delays.
4. Shipping Fees
Shipping fees are calculated at checkout based on your location and the selected shipping method. Some promotional offers may include free shipping on certain orders.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to track your package with the carrier (DHL, UPS, or DPD) and get updates on its delivery status.
6. International Shipping
We offer international shipping to many countries. Shipping times and fees will depend on your location. Please note that customs duties, taxes, or import fees may apply, and these are the responsibility of the customer.
7. Shipping Issues
If you experience any shipping issues, such as delays, incorrect deliveries, or missing packages, please contact our customer support team immediately at info@casechice.com. We will assist you in resolving the issue with the carrier.